Privacy Policy | Love YOU Coaching

At Love YOU Coaching, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, book services, or engage in our coaching programs.
1. Who We Are
Love YOU Coaching is a private coaching practice supporting women 40+ through personalised wellness, mindset, and lifestyle alignment services.

Business Name: Love YOU Coaching
Contact Email: tanja@youcoaching.co.za
Contact Number: +27 72 435 3242
Registered Country: South Africa

2. Information We Collect
We may collect and process the following personal information:

Contact Details: Name, email address, phone number
Coaching Preferences: Session times, intake responses, and questionnaire answers
Website Data: Browser type, IP address, pages visited (via cookies or analytics tools)
Health & Lifestyle Insights: Voluntarily shared personal data during coaching sessions (always treated as confidential)

3. How We Use Your Information
We use your information to:

Provide personalised coaching services
Book and manage appointments
Communicate with you about services and updates
Send optional resources, newsletters, or course materials (only with your consent)
Improve our website and client experience

4. Legal Basis for Processing
We process your data based on:

Consent: Given when completing a form or opting into communications
Contractual Obligation: When booking paid services
Legal Compliance: As required by South African law (POPIA)

5. Sharing Your Information
We do not sell, rent, or share your personal data with third parties for marketing. Information may only be shared with:

Service providers strictly for running Love YOU Coaching (e.g., email systems, scheduling platforms)
Authorities, where legally required (e.g., safeguarding or compliance)

All third-party service providers are required to protect your data and only use it as instructed.
6. How We Store Your Data
Your data is stored securely using reputable platforms (e.g., Acuity, email clients, Google Workspace). Access is limited to the coach and protected with secure logins and passwords.
We retain coaching records for up to 3 years unless a longer period is legally required or mutually agreed upon.
7. Your Rights
You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent at any time
Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, please email: tanja@youcoaching.co.za
8. Cookies
We may use cookies to analyse website usage and enhance your browsing experience. You can disable cookies through your browser settings if preferred.
9. Changes to This Policy
This privacy policy may be updated occasionally. The revised version will be posted on this page with a new “Effective Date.”
10. Contact Us
If you have questions about your data or this policy, please contact:
📧 tanja@youcoaching.co.za
📱 +27 72 435 3242